"Delivery is a popular option with our customers and we remain committed to getting all food orders safely delivered to them,” they added.Īccording to three food delivery riders on the ground that Mothership.sg spoke to, the experience of long waiting times for delivery orders at McDonald's outlets have been encountered by all of them before. In response to AsiaOne's queries, McDonald's Singapore said they are aware of the incident at Elias Mall on June 24 and attributed it to "wet weather", which resulted in the collection of delivery items to be "delayed".Īll delivery orders on that day were picked up and cleared within 20 minutes of order being ready, they explained. The discussion saw at least one person complain that McDonald's should be boycotted by those doing food delivery like him, as he summed up the experience as "really wasting time waiting for it". The experience of long waiting times at McDonald's outlets appear to be widespread among food delivery personnel. The implication is that this causes a backlog of food delivery personnel having to wait to pick up their orders, while others get served first.Īt least one food delivery personnel said she believes that this particular outlet in Pasir Ris has a reputation of being "slow in preparing" food meant for delivery, "so riders don't want to go there earlier and wait".įood delivery personnel urge others to boycott McDonald's The post has since been deleted after AsiaOne wrote about it.įood delivery personnel avoid McDonald's outletĪccording to the comments section of the post, people who claim to be food delivery personnel say they feel McDonald's does not prioritise their orders as dine-in and takeaway food are usually prepared and served before theirs. It sparked a lively discussion on the possible reasons the food were left untouched. Two photos of the uncollected meals made for a compelling sight and were put up in the GrabFood Delivery Driver Singapore Facebook group last Friday.
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